Vocare is a ground-up dialer engineered in Rust: it paces itself in real time to a drop-rate target, protects its own caller-IDs, keeps compliance ahead of speed, and drives roughly 20x the concurrent calls of the legacy stack -- on the same hardware.
Event-driven Rust on a modern media core -- every campaign self-paces, every caller-ID earns its place, and compliance always wins the tie.
Climbs on every human answer, backs off on every drop, and settles on your drop-rate target in real time. Not a static dial ratio you guess at -- a control loop that drives it.
Every caller-ID is scored 0-100 on live carrier-block feedback and auto-benched before it burns, with rotation and a cooldown so your connect rate never quietly collapses.
TCPA cell-consent gate, system / campaign / state / federal DNC, call-time windows, and an FCC abandon throttle that always overrides pacing.
WebRTC softphone, dispositions, transfers, soundboard, callbacks, SMS + chat, live queue -- no Java plugin, no desktop install.
Supervisor and wallboard views over live websockets -- agent state, campaign health, and call quality the instant it changes.
Dual-leg recording, voicemail transcription and classification, and AI call scoring -- native to the platform, not bolted on after.
A wave-by-wave migration engineered so no agent, no lead, and no compliance record is ever lost -- with per-call fallback to the legacy stack until each wave is proven.
Vocare drives the calls; the rest of the suite runs everything around them.
We built our own software, and it crushes VICIdial: 2x to 5x higher connectivity, a built-in AI answering-machine detection engine that stops agents burning their day on voicemail, and ~20x the concurrent calls on the same hardware. Tell us how your floor runs today and we will show you the same dialer on your own numbers.